Complaints and returns

The same rules apply to pet products as apply to the relevant product groups intended for human consumption.

You can return or exchange the item within 14 days of delivery of your order.

If the animal was purchased a product that did not suit him in size, style, color or characteristics, you have the right to contact the online store Petslife within 14 (fourteen) days from the day after delivery of the order and demand on the legal rights of exchange of goods or return of the spent sum if there is no similar corresponding goods and there are no other alternatives for an exchange.

However, there are several requirements:

the product appearance and packaging were not damaged, all tags and labels are in place;

the product was not in use: no traces of use, scratches, chips, abrasions, etc .;

the goods ordered by you are subject to return and exchange;

the goods are folded in the same way as when received;

What goods will I not be able to return / exchange?

if abnormal modes or parameters of operation of equipment or its components (frequencies, voltages, etc.) were used;

defects are caused by the use of consumables that do not meet the requirements of operation;

damage caused by foreign objects, substances, liquids or insects entering the product;

the product has severe mechanical and / or electrical damage resulting from any actions of the buyer or third parties;

equipment is damaged due to natural disasters, fires, floods, earthquakes, domestic factors and other situations beyond the control of the seller;

the products have been repaired by unauthorized persons in violation of the manufacturer's requirements and safety regulations;

If you receive a product of improper quality, use the feedback form

with the subject "Exchange and return", order number, phone number for feedback (if different from the one specified in the order), photo and detailed description of the situation.

How to make a return / exchange?

You can use the feedback form with the topic "Exchange and return", order number, phone number for feedback (if different from the one specified in the order), photo and detailed description of the situation. We will contact you within 24 hours of receiving your request.

Ways of return / exchange

Deliver the goods yourself to the following address: ____________________ from Monday to Friday from 11:00 to 18:00.

When delivering your next order, if any.

Petsife courier (for orders in Warshawa).

The transport company that delivered your order in your city.

Note: the return or exchange of goods takes place only after prior arrangement with our manager.

If the return or replacement is due to poor quality or non-compliance of the order, the return or replacement is at the expense of Petslife.

If the return or exchange of goods is not the fault of Petslife - transport services will be payable.

Ways of refunding

in cash

debit card

Note: We will be able to return or replace the goods within 1-3 business days from the date of receipt of the goods to us in stock for an evaluation of its appearance. Please note that each request for an exchange or refund is considered individually.